UIT-ViSFD: A Vietnamese Smartphone Feedback Dataset for Aspect-Based Sentiment Analysis

In this paper, we present a process of building a social listening system based on aspect-based sentiment analysis in Vietnamese from creating a dataset to building a real application. Firstly, we create UIT-ViSFD, a Vietnamese Smartphone Feedback Dataset as a new benchmark corpus built based on strict annotation schemes for evaluating aspect-based sentiment analysis, consisting of 11,122 human-annotated comments for mobile e-commerce, which is freely available for research purposes. We also present a proposed approach based on the Bi-LSTM architecture with the fastText word embeddings for the Vietnamese aspect-based sentiment task. Our experiments show that our approach achieves the best performances with the F1-score of 84.48% for the aspect task and 63.06% for the sentiment task, which performs several conventional machine learning and deep learning systems. Last but not least, we build SA2SL, a social listening system based on the best performance model on our dataset, which will inspire more social listening systems in the future. Dataset download: https://www.facebook.com/ViDataset

Paper: Phan, Luong Luc, Phuc Huynh Pham, Kim Thi-Thanh Nguyen, Tham Thi Nguyen, Sieu Khai Huynh, Luan Thanh Nguyen, Tin Van Huynh, and Kiet Van Nguyen. "SA2SL: From Aspect-Based Sentiment Analysis to Social Listening System for Business Intelligence." arXiv preprint arXiv:2105.15079 (2021).