Search Results for author: Areej Alotaibi

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Natural Language Processing in Customer Service: A Systematic Review

no code implementations16 Dec 2022 Malak Mashaabi, Areej Alotaibi, Hala Qudaih, Raghad Alnashwan, Hend Al-Khalifa

The goal of this systematic review is to examine existing research on the use of NLP technology in customer service, including the research domain, applications, datasets used, and evaluation methods.

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