Search Results for author: Matthew Guevara

Found 1 papers, 0 papers with code

Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering

no code implementations26 Apr 2024 Zhentao Xu, Mark Jerome Cruz, Matthew Guevara, Tie Wang, Manasi Deshpande, XiaoFeng Wang, Zheng Li

In customer service technical support, swiftly and accurately retrieving relevant past issues is critical for efficiently resolving customer inquiries.

Knowledge Graphs Question Answering +3

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