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ET-USB: Transformer-Based Sequential Behavior Modeling for Inbound Customer Service
Therefore, we created a new approach, ET-USB, that incorporates users' sequential and nonsequential features; we apply the powerful Transformer encoder, a self-attention network model, to capture the information underlying user behavior sequences.
SesameBERT: Attention for Anywhere
However, in many downstream tasks, information between layers is ignored by BERT for fine-tuning.
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